Refreshing SD34 iPads

The best method for improving an iPad’s performance involves erasing and re-installing all Apps and Settings. We refer to this as an iPad Refresh Proceedure To perform a complete refresh of an SD34 iPad, follow the steps below.

  1. Ensure that the iPad is able to be erased. You may need to remove the restrictions profile in Airwatch. For more information, contact Gary Toews.
  2. Erase the iPad. Go to Settings/General/Reset/Erase all settings and content.
  3. After it restarts, go through the setup screens with the correct language (English) and country (Canada)
  4. Log into WIFI if it prompts you to.
  5. Tap to Enable Location Services
  6. Tap Next at the Configuration Screen
  7. Tap Get Started
  8. Go to Settings/General/Software Update and update the iPad to the latest version of iOS. And allow the iPad to restart.
  9. Leave the iPad for 15 minutes or more for Automatic App installs to complete. You should have the following Apps installed: Pic Kids, Calculator, Google Apps (Classroom, Docs, Slides, Drive), I-nima, Adobe Spark Video, and Skitch.
  10. If some Apps fail to automatically install, open the App Catalog and tap their install buttons. Then wait another 15 minutes to allow them to install.
  11. Finally, open the OU Profiles Find your school, (E – elementary, M – middle, S – secondary) and tap to install your School Profile. This will place the iPad into your School OU (Organizational Unit).
  12. Answer all the prompts including the last one that says Done.
  13. Leave the iPad for up to 30 minutes to complete the setup and App installation.
  14. Open the App Catalogue and tap to install any missing Apps. Remember to leave the App Catalogue open for several minutes afterward to allow the install requests complete.
  15. Note: If after several minutes Apps show they are still “Processing” this is likely inaccurate. They most likely have been installed. You can press the home button to check. If in deed they still have NOT installed, then repeat Step 11. If you are still not able to install an App, contact Gary_Toews@sd34.bc.ca for assistance.

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